Returns & Refunds

Your Right to Cancel (Distance Selling)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods. You do not need to provide a reason. Once you have notified us of your intention to cancel, you have a further 14 days to return the item to us.

We extend this to 30 days from the date of delivery as part of our commitment to excellent customer service.

Conditions for Return

To qualify for a full 100% refund, the following conditions must be met:

• Unused condition – The motor must not have been installed, wired, powered on, or used in any way
• Original packaging – The product must be returned in its original, undamaged packaging with all protective materials, labels, and seals intact
• Complete – All accessories, documentation, and components supplied with the motor must be included

Why do we require this?
Electric motors that have been installed or powered cannot legally be resold as new. Once a motor has been connected to a power supply, we cannot verify its condition or guarantee its performance for a future customer. This protects both you and our other customers.

How to Return an Item

1. Contact us within 30 days of receiving your order by emailing [insert email] or calling [insert number] to request a returns authorisation
2. Pack the item securely in its original packaging
3. Return the item to us using a tracked delivery service (we recommend keeping proof of postage)
4. Receive your refund – Once we have received and inspected the item, we will process your refund within 14 days

You are responsible for the cost of return postage unless the item is faulty or we made an error with your order.

Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, you have additional statutory rights if goods are faulty, not as described, or not fit for purpose:

• Within 30 days – You are entitled to a full refund
• Within 6 months – We will repair or replace the item. If this is not possible, you are entitled to a full refund
• After 6 months – You may still be entitled to a repair, replacement, or partial refund if you can demonstrate the fault was present at the time of purchase

For faulty items, we will cover reasonable return postage costs.

Items That Cannot Be Returned

We are unable to accept returns on:

• Motors that have been installed, wired, or powered on
• Motors returned without original packaging or with damaged packaging
• Custom-built or modified motors made to your specification
• Items damaged through misuse or incorrect installation

Refunds

Refunds will be issued to the original payment method within 14 days of receiving the returned item. If you paid for express delivery, we will refund the cost of standard delivery only, unless the return is due to our error or a faulty product.

Your Statutory Rights

This returns policy does not affect your statutory rights under UK consumer law. For more information, visit Citizens Advice or Gov.uk.

Contact Us

If you have any questions about returns, please contact us:

• Email: sales@mmengservices.co.uk
• Phone: +44 1274 288777
• Address: Unit 32 Bradford Chamber Business Park, New Lane, Bradford, BD4 8BX, United Kingdom

Last updated: February 2026